Order Update: Service Fully Restored
All operations have now returned to normal. Orders are being processed and dispatched on the same day.
Over the past few months, we addressed the underlying issues that caused delays by increasing production capacity, strengthening fulfilment processes, and expanding customer support. These changes are now fully implemented and performing as expected.
Current status:
- All orders are dispatched same day
- Inventory levels are stable
- Customer support response times are back to standard
If you have an outstanding order or enquiry, it is being handled under these improved conditions.
We acknowledge the frustration caused during the delay period. The corrective actions taken were necessary to ensure this does not recur.
If you require assistance with an order, refund, or update, contact support and it will be handled promptly.
Thank you for your patience.
