Privacy policy

Website Privacy Policy

This Privacy Policy applies to all personal information collected by Keto Australia via the website at www.keto.com.au.

What Is "Personal Information"?

The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or a reasonably identifiable individual:

  • whether the information or opinion is true or not, and
  • whether the information or opinion is recorded in a material form or not.
  • Suppose the information does not disclose your identity or enable your identity to be ascertained. In that case, it will, in most cases, not be classified as "personal information" and will not be subject to this privacy policy.

What Information Do We Collect?

The kind of personal information that we collect from you will depend on how you use the website. The personal information we collect about you may include your name, address, and order details. 

How We Collect Your Personal Information

  • We may collect personal information from you whenever you input such information into the website.
  • We also collect cookies from your computer, enabling us to tell when you use the website and help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies. 

Purpose Of Collection

  • The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
  • We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
  • By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such.
  • Your personal information may be provided to third-party delivery partners and contract manufacturer's for in-house fulfilment, in the event this occurs, you agree to the terms of service of those providers, this includes Thr1ve Meals, Goodness (operating as Goodness Nutrition, Goodness Labs, and Carnivore App, Keto App).

Information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request to refrain from receiving further communications of this nature. Ketone Pty Ltd is part of a related group of businesses under the Goodness Pte Ltd and provision of information and permission is permission to Goodness Pte Ltd and its subsidiaries.

HEALTH DATA UTILIZATION

Our app collects and processes health-related information such as workout activity, exercise logs, heart rate, and other fitness metrics. This data is collected only with your explicit consent and is used exclusively to deliver core app features, including fitness tracking, progress insights, and cross-device synchronization.
We do not share your health data with any third parties, and we do not use this data for advertising or marketing purposes. All health information is stored securely and access is limited to authorized personnel only. We adhere to industry best practices to ensure data protection.


If you choose to delete your account, all associated personal and health-related data will be permanently deleted from our systems.

ACCOUNT DELETION

To request the deletion of your personal information from our database, you can submit a request through our in-app settings or contact form available on our platform. For such requests, please write "delete my account" in the subject line, and include your first and last name and e-mail address in the body of the message. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for administrative purposes. Please note that we will store communications you may send through the Service, as well as any comments you may post, and they may not be subject to modification or deletion. You may also control the information that we collect through the settings in your browser or mobile device. You may configure your browser to reject cookies from our app and may adjust the settings of your mobile device to prevent the Platform from obtaining location information. However, please note that the Service may rely on cookies and location information to function properly and some parts of the Service may not be available if you disable cookies

Access and Correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please get in touch with us as set out below.

Complaint Procedure

If you have a complaint concerning how we maintain the privacy of your personal information, please get in touch with us as set out below. Alexander Phon will consider all complaints, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you are still looking for the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Overseas Transfer

Your personal information may be transferred overseas or stored overseas for various reasons. It is only possible to identify some countries to which your personal information may be sent. Suppose your personal information is sent to a recipient in a country with data protection laws that are at least substantially similar to the Australian Privacy Principles and where there are mechanisms available to you to enforce the protection of your personal information under that overseas law. In that case, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. Suppose your personal information is transferred to a jurisdiction that does not have data protection laws as comprehensive as Australia's. In that case, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.

How To Contact Us About Privacy

In addition, you agree to our Messaging Terms https://terms.pscr.pt/legal/shop/ketoadmin/terms_of_service and Messaging Privacy Policy https://terms.pscr.pt/legal/shop/ketoadmin/privacy_policy.

If you have any queries, seek access to your personal information, or have a complaint about our privacy practices, you can contact us through help@keto.com.au.