Privacy Policy
This Privacy Policy applies to all personal information collected by Keto Australia via the website at www.keto.com.au.
What Is "Personal Information"?
- The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
- If the information does not disclose your identity or enable your identity to be ascertained, it will, in most cases, not be classified as "personal information". It will not be subject to this privacy policy.
What Information Do We Collect?
- The kind of personal information that we collect from you will depend on how you use the website. The personal information that we collect and hold about you may include your name, address, and order details.
How We Collect Your Personal Information
- We may collect personal information from you whenever you input such information into the website.
- We also collect cookies from your computer, enabling us to tell when you use the website and help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
Purpose Of Collection
- The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
- We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
- By using our website, you consent to receiving direct marketing material. We will only use your personal information for this purpose if we have collected such information directly from you and if it is material of a type that you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
Access And Correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please get in touch with us as set out below.
Complaint Procedure
If you have a complaint concerning how we maintain the privacy of your personal information, please get in touch with us as set out below. Ketone Pty Ltd will consider all complaints, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Overseas Transfer
Your personal information may be transferred overseas or stored overseas for various reasons. It is not possible to identify each and every country to which your personal information may be sent. If your personal information is sent to a recipient in a country with data protection laws that are at least substantially similar to the Australian Privacy Principles and where there are mechanisms available to you to enforce the protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction that does not have data protection laws as comprehensive as Australia's, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.
This Privacy Policy governs the manner in which keto.com.au collects, uses, maintains, and discloses information collected from users of the www.keto.com.au website. By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Definition Of Personal Information
As per the Privacy Act 1988 (Cth), "personal information" is defined as any information or opinion, whether true or not, about an identified individual or an individual who can be reasonably identified. It pertains to information recorded in any form.
Information We Collect
We may collect personal information, including but not limited to Name, address, and order details, contingent on your usage of our website. Any information that doesn’t disclose your identity or enable your identity to be ascertained will not be classified as "personal information" and will not be subject to this policy.
Method Of Collection
Personal information may be collected whenever you input such information on our website. Additionally, we employ cookies to enhance your website experience, enabling us to ascertain when you use the website.
Purpose Of Collection
The primary aim of collecting personal information is to furnish you with optimal service experiences on our website. We will only utilise personal information collected directly from you for direct marketing material, excluding sensitive personal information.
Disclosure Of Information
We typically disclose personal information only to our service providers aiding us in operating the website and to third-party logistics and suppliers for the purpose of fulfilment. Your personal information may occasionally be accessible to maintenance and support personnel performing their regular duties.
Customer Requests For Data Deletion
Upon receiving a formal request, we will delete any customer data in compliance with prevailing data protection regulations, thereby ensuring our commitment to uphold user privacy.
Access And Correction
Under Australian Privacy Principle 12, you have the right to access the personal information we hold about you. Any personal information inaccuracies can be corrected per Australian Privacy Principle 13.
Complaint Procedure
For any complaints concerning privacy practices, contact us as provided below. If your complaint is deemed valid, we will rectify the issue in consultation with you. If dissatisfaction persists, the matter may be referred to the Office of the Australian Information Commissioner.
Overseas Transfer
Your personal information may be transferred or stored overseas for various reasons. We strive to ensure that any international transfers comply with the Australian Privacy Principles, and we secure contractual commitments from the recipients to handle your information accordingly.
Direct Marketing
By using our website, you consent to receive direct marketing material. You can easily request not to receive further communications of this nature.
How To Contact Us About Privacy
If you have any queries, seek access to your personal information, or have a complaint about our privacy practices, you can contact us through sarah@keto.com.au.