Announcement: Delays in December and January Orders

Dear Valued Customers,

We are reaching out to inform you about the delays in processing orders placed during the months of December 2023 and January 2024.

During the recent shutdown period, we experienced an unprecedented surge in orders. While we are happy to see such overwhelming support for our products, this surge has created a temporary backlog in our order processing system. 

Refund Policy and Entitlements: To demonstrate our commitment to customer satisfaction, we have updated our refund policy as follows:

1. If delivery is not completed within 14 days from the date of your order, you will be entitled to a full shipping refund. Rest assured, your product will still be dispatched at Keto Australia's expense.

2. In the event that delivery is not completed within 28 days, you will be entitled to a full refund along with a $20 gift card as a token of our appreciation for your patience and understanding.

For more details on our refund policy, please visit Refund Policy.

How to Request a Refund:

• If you are eligible for a shipping refund (delivery not completed within 14 days), please use this link.
• If your order is delayed beyond 28 days and you wish to request a full refund along with a $20 gift card, please use this link.

We understand that these delays may have inconvenienced you, and we sincerely apologise for any frustration caused. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work through this backlog.

Thank you for choosing Keto Australia. We value your trust and look forward to delivering your products to you soon.

Best regards,

Keto Team